Full Job Description

Scope for the position:

• Evaluation of new and existing product compliance for sale in the Canadian market based on current regulatory requirements for Natural Health Products (NHPs), Foods, Cosmetics, Consumer Products, and Medical Devices.
• Completion of product and site license compliance review and submissions under Health Canada’s applicable regulations (Health Canada and CFIA) within required timelines.
• Ongoing evaluation of change control notifications for regulatory compliance with cross functional departments.
• Evaluate, prepare and submit product and site license applications, notifications and amendments.
• Participation in third party certification and compliance programs.
• Coordination with third party vendors on Canadian regulatory compliance for domestic and/or imported products.
• Correspondence and participation with appropriate domestic and international regulatory agencies (Health Canada, CFIA, FDA) regarding compliance issues including but not limited to complaints and audits.
• Maintains quality operations by following quality policies and standard operating procedures.

Duties and Responsibilities:

• Complete all aspects of product and site license compliance as per Canadian regulations for Foods, Cosmetics, NHPs and Medical Devices including submissions and pre-submission research where applicable.
• Conduct literature searches in support of natural health product safety and efficacy.
• Compile and submit research findings to Health Canada in support of product licensing requirements.
• Creation and revision of internal product specifications in compliance with regulatory requirements.
• Work with cross functional departments including R&D, Purchasing, Quality, Marketing and Production to review new products within required timelines.
• Preparation of new product labels, ensuring current and ongoing regulatory requirements are met.
• Revisions and release of product labels as required.
• Respond to Health Canada information request notices (IRNs) relating to product or site licensing.
• Correspondence with regulatory agencies on compliance related matters.
• Maintains product quality and regulatory documentation including tracking of licensing applications.
• Record keeping as required.
• Occasional heavy lifting (up to 50 lbs) of labels required.
• Perform other duties as assigned.

Required qualifications, education, experience, training, skills, background, and certifications:

• Post-secondary education preferably in the area of nutrition, chemistry or human biology
• Proven research skills, particularly literature reviews
• Knowledge or experience with USP or other pharmacopeial monographs an asset
• Ability to decipher and interpret/understand scientific studies, formulations and reports
• Good communication skills with particular skill in writing scientific reports and corresponding with regulatory agencies
• Familiarity with Health Canada’s food, drug and natural health product regulations and GMPs
• Knowledge of Canadian nutraceutical and natural health products industry
• Proven attention to detail, demonstrated through education, training or employment in inspection, research, data collection/management or comparable environment
• Advanced computer skills (MS-Office suites, Oracle Applications)
• Demonstrated ability to work independently on projects and tasks in a well-organized manner to meet deadlines
• Teamwork skills

Full Job Description

Scope for the position:

Reporting to the Specialty Channel Sales Manager, the National Account Manager is responsible for the management and development of the Company’s business within assigned key accounts in grocery/mass and drug channel, and to meet and exceed sales targets and objectives. This position implements strategic plans for all key accounts and ensures that they are executed by the Outside Account Managers. Additionally, this position is responsible to meet and exceed department objectives.

Basic function of the position:

The responsibilities of this role include customer relationship management, contract negotiation, strategic business and marketing planning along with data analysis to determine and ensure targets are met. The National Account Manager will foster a team selling environment working with and reporting regularly to multiple internal and external stakeholders.

Duties and Responsibilities:

• Provide input and implement the strategic plan that can be clearly measured and executed for all key accounts assigned (grocery/mass/drug channel). Also refines programs to maximize growth for assigned accounts. National Account Manager owns the entire sales cycle
• Expand relationships with existing customers. Prepare and present customer focused presentations that highlight opportunities and action plans for customers’ business.
• Develops, in collaboration with customers, promotional plans to customers specifications to further grow/enhance the relationship while keeping within set budget.
• Plan and execute product training with customers for NOW and House Brands with support of NOW’s trainer
• Establishes and maintains strong relationships within assigned accounts and customers. Stay up to date with the customer strategy / operating cycles
• Effectively negotiates with customers to achieve mutual business objectives
• Facilitate meetings and hold cross functional teams accountable for task completion
• Using strong communication skills to provide accurate and detailed information to key stakeholders, both internally and externally
• Maintains all projects and presentations and monitors to ensure times are being met by all stakeholders.
• Develops strong brand and product knowledge: marketing positioning, value and target consumer to brands as well as customers
• Maintain competitive and industry knowledge base of product and service offerings and provide strategic recommendations
• Attends customer events, industry events, trade shows, etc.
• Brings new opportunities/leads to the attention of management
• Monitors and communicates customer business plans results for assigned accounts as needed/requested
• Effectively able to forecast customers period sales and outline key drivers/opportunities for profit or topline losses
• Be a leader, foster team- work within the organization
• Develop, lead and be proactive in building yearly targets
• Complete administrative duties such as deal sheets, price increase files, tracking reports, deductions, credits and returns as applicable
• Responsible for any other administrative duties as required
• Stay within assigned budget for any and all Customer budgets as well as business travel and expenses
• Work on special projects and other duties/responsibilities as assigned

Required qualifications, education, experience, training, skills, background, and certifications:

• Post-secondary education in Business, marketing or relevant discipline, or equivalent market
• 3-5 years of Consumer Package Goods (CPG) Industry experience is required
• Minimum of 3 years account management experience calling on major retail chains in grocery, drug and mass channel
• Experience within the natural products industry an asset
• Ability to manage projects involving cross functional teams
• Superior communication and presentation skills
• Solid technology skills in the Microsoft applications including PowerPoint and Excel
• Must own a reliable vehicle with valid driver’s license and clean drivers abstract
• Must have a valid passport as some travel in the USA may be required
• A good understanding of Natural Products Industry
• A valid driver’s license and in possession of own vehicle
• Must be available for conferences and tradeshows (min 5 per year)
• Driven with a desire to succeed, detail oriented and high standard of ethics
• High strategic competence, exceptional attention to detail
• Results-oriented
• Strong collaboration skills
• Proactive in supporting and ensuring customer achieves their goals
• Can comfortably communicate to all levels of the organization
• Continuous learner
• Excellent business acumen
• Professional and diplomatic in dealing with all stakeholders, internally and externally

Full Job Description

Scope for the position:

• The Category Manager will be the category liaison to support marketing and sales activities – translating marketing programs into customer-based activities to help drive sales objectives.
•  The Category Manager will work closely with marketing teams, sales teams and customers to help lead and communicate fact-based insights to drive sales objectives.

Duties and Responsibilities:

• Develop a deep understanding of category, shopper insight, competitive and the retailer landscape to inform future marketing initiatives and sales planning.
• Lead assortment and planogram recommendations for priority categories
• Actively lead and generate monthly category reviews, new product and promotional dashboards, competitive insights and report findings and recommendations to the senior leadership team
• Support sales team – strategic selling stories to support key categories and segments
• New Product support – lead and execute best in class retailer/trade facing PPT presentations, new product sell sheets, in-store and digital support to help drive KPI’s
• Assist with the development and coordination of new item launch and training materials (sales and retailer facing) in collaboration with the Nutrition and Health Education Manager
• Lead the recommendation of SKU assortment priorities per category
• Work with internal cross-functional teams to deliver clear channel strategies
• Work closely with supply chain and sales team to manage through SKU rationalization and aging inventory
• Develop, lead, execute and measure strategic National Retail Promotional programs
• Priority customer support – manage strategic sales requests to support booking sheets, digital asks, planograms etc.
•  In-store retailer support for strategic customers– in-store displays, endcaps, digital ecommerce support, etc.
• Assist Marketers with product knowledge/information – key selling points
• Support Marketing team in core B2B activities including retailer communications, catalogue deals, promotions, etc.
• Assist in the annual business planning process, supporting marketing and sales planning activities including category insight data, competitive insights, etc. to help build stronger plans
• Analyze & recommend wholesale price changes for private brand products to help ensure market competitiveness & support profitability targets
• Support and attend key trade shows
• Perform other duties as assigned

Required qualifications, education, experience, training, skills, background, and certifications:

• Bachelor’s degree in Marketing, Business or related field from an accredited institution
• 3-5 years of relevant industry experience in a related role (Consumer Packaged Goods preferred)
• Experience in the nutritional field is an asset
• MS Office applications – exceptional use of Excel and PPT
• Ability to travel to other facilities and work off hours and weekends as needed
• Valid passport as travel outside of Canada will be required occasionally
• Access to reliable transportation
• Demonstrated project management skills and problem solving necessary to pre-empt and deal with rapidly changing market conditions
• Develops best in class store materials (traditional & digital)
• Expert in developing reports, analysing and translating that information into actionable insights to help drive sales and marketing objectives
• Excellent communication and presentation skills
• Team player and proven track record of collaboration to drive exceptional results
• Embraces change and thrives in an evolving environment

Full Job Description

Scope for the position:

• Maintains the overall cleanliness of the manufacturing plant and warehouse area. Performs cleaning and sanitation of areas as stated in the SOP and Master Sanitation Schedule.

Basic function of the position:

• Performs daily sanitation duties as stated in the Master Sanitation Schedule for manufacturing and warehousing areas.

Duties and Responsibilities:

• Performs duties as stated in the Master Sanitation Schedule.
• Cleans and sanitizes all common areas such as hallways, lockers, locker areas, sanitation rooms, dust collector rooms, drains, docking areas, ovens, ceiling vents and tiles.
• Deep cleaning of production workstations as requested.
• Removal and disposal of trash and cleaning of garbage bins
• Assist production personnel with changeovers and workstation cleaning.
• Checks Soap Titrations and water temperature as needed.
• Refills soap, sanitizers, paper towels, and other personal protective equipment.
• Assists with continuous improvement by Identifying opportunities for quality and sanitation.
• Performs sanitation related tasks including but not limited to scrubbing, mopping of the floors, walls and equipment; vacuuming, removing trash; using the proper chemicals / equipment and all other related duties as assigned.
• Operates electric pallet jack, power washers, steam cleaners floor scrubbers, vacuums and man-lift to assist in performing sanitation duties.
• Completes daily task documentation as required.
• Reports all repairs and maintenance issues throughout the facility in a timely manner.
• Supports Production and Quality teams through sanitation efforts and initiatives.
• Complies with safety, cGMP, SOP and SQF requirements.
• Cleans and sanitizes all common areas such as cafeteria, offices, restrooms, entrances, stairwells, lockers, conference rooms.
• Washes walls, ceiling, and woodwork; washes windows, door panels, and sills.
• Cleans washrooms, including sinks, toilets, and floors. Replenishes bathroom supplies.
• Cleans warehouse areas including loading docks, rails, racks, restrooms, and offices.
• Deep cleaning of offices, hallways, and other common areas.
• Removal and disposal of trash and cleaning of garbage bins.
• Assists with department environmental monitoring activities as needed.
• Perform other duties as assigned.

Required qualifications, education, experience, training, skills, background, certifications:

• High school diploma or general education degree (GED); or equivalent combination of education and experience.
• Basic computer and data entry skills required.
• Minimum 1 year of experience in manufacturing sanitation environment, preferably food or pharmaceuticals helpful.
• Ability to read and interpret documents such as MSDS sheets, safety rules, operating and maintenance instructions, and procedure manuals (S.O.P.). Ability to fill out sanitation/production paperwork accurately.
• Good verbal communication skills required.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to operate various types of powered industrial equipment (floor scrubber, electric pallet jack and man lift) required.
• Good attention to detail skills required.
• Exhibits strong teamwork skills; possesses a good, “can do” attitude; collaborates with others; works in a fast-paced environment while following all company policies and procedures, including all safety policies; and exhibits flexibility and willingness to learn new tasks, change tasks and work in different areas as needed.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand and/or walk; ascend and/or descend stairs; use hands to finger, handle, and feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.
• The employee must regularly manually lift, move (in some cases drag) slide, raise and/or place:
• Up to 30 lb. force for up to 25 feet and then pull to original position.
• Up to 33 lbs. from 32-inch shelf onto 48-inch shelf, then return to original position.
• Up to 50 lbs. for 3 feet at waist level; lift bag/box onto side and return to original position.
• Up to 60 lbs. from 31-inch shelf and 2-hand carry for up to 5 feet; return 60 lbs. to 31-inch surface.
• While performing the duties of this job, the employee is frequently exposed to herbal aromas and airborne particles. Employee is required to wear a dust mask and eye protection when needed.
• The noise level in the work environment is usually loud. Employee is required to wear hearing protection.

Our Human Resources Team will be in touch if your qualifications match our needs. Please be advised that due to the high volume of applications, only candidates that have been selected for next steps will be contacted.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Guelph, ON N1H 6J3: reliably commute or plan to relocate before starting work (required)

Application question(s):

• What is your hourly rate expectation?

Work Location: In person